Returns & Refund Policy

Only items purchased directly from LAC, in their original, unopened packaging, and within 30 days of invoice are generally eligible for return. Temperature-controlled, sterile, or made-to-order products are non-returnable unless defective.

Products exposed to improper storage, handling, or environmental conditions are not eligible for credit. LAC may request documentation, photos, or serial numbers to verify condition.

All returns require proof of purchase and must be initiated by the account holder or a designated delegate listed in the customer profile.

Contact [email protected] or your account executive to initiate an RMA request. Provide the order number, product identifiers, quantities, and reason for return. Requests submitted without complete information may be delayed.

Upon approval, you will receive an RMA number and shipping instructions. Returns received without an RMA will be refused and shipped back at the sender’s expense.

RMA numbers expire 15 calendar days after issuance. Shipments received after the expiration date may be denied credit.

Unless otherwise directed, customers are responsible for prepaid freight on returns. Use the original packaging or equivalent protective materials to prevent damage in transit.

LAC will inspect returned items upon receipt. Products failing inspection due to damage, tampering, or labeling errors will be disposed of per regulatory requirements without credit.

For defective products confirmed by LAC quality teams, we may provide replacement goods, issue a credit memo, or coordinate directly with the manufacturer for resolution.

Approved credits are typically processed within 10 business days of inspection. Credits may be applied to outstanding balances or future purchases.

Cash refunds are issued only when required by law or if the customer has no active account. Otherwise, credit memos are the standard remedy.

Restocking fees of up to 25% may apply depending on product category, manufacturer policies, or the volume of goods returned.

Requests outside the standard policy—such as product recalls, regulatory holds, or disaster relief—will be reviewed by the Compliance and Quality teams on a case-by-case basis.

Escalations can be submitted in writing to [email protected] with supporting documentation and will receive a response within five business days.

We reserve the right to amend this policy to comply with updated regulations, manufacturer agreements, or supply chain considerations.