At Lac, we strive to provide you with high-quality medical equipment and exceptional customer service. We want you to be completely satisfied with your purchase, but we understand that there may be instances where you need to return a product or request a refund. This Return & Refund Policy outlines the procedures and guidelines for returning items and seeking refunds.
1. Eligibility
You may initiate a return if you meet the following conditions:
a. The product is in its original condition, unused, and in its original packaging.
b. The return request is made within 30 days from the date of purchase.
c. The product is not listed under the non-returnable items section (refer to section 1.2).
2. Non-Returnable Items
Certain items are non-returnable due to hygienic or safety reasons. These items include but are not limited to:
a. Personal protective equipment (PPE) such as masks, gloves, and gowns.
b. Disposable products, including syringes, needles, and catheters.
c. Opened or used products that cannot be resold for health or safety reasons.
Please carefully review the product description or contact our customer support team if you have any questions about the return eligibility of a specific item.
3. Shipping Costs
Shipping costs for both orders and returns are calculated based on the weight and dimensions of the package. These costs are determined using real-time carrier quotes from FedEx via their API.
4. Shipping Policy
We ship all orders via FedEx within 1-2 business days of order placement. We offer a variety of FedEx shipping services for expedited delivery; the cost for these services will be calculated at checkout based on the weight, dimensions, and chosen service level. While we don't offer free shipping, you may request a revised shipping quote for B2B, B2G and Reseller by contacting our support team at support@lac.us. Our team can apply a perminent discount percentage for future orders.
5. Return Process
To initiate a return, please follow these steps:
a. Contact our customer support team by email at info@lac.us or by phone at (703) 904-6308. Provide your order details and reason for the return.
b. Our customer support team will guide you through the return process, including providing you with a Return Merchandise Authorization (RMA) number.
c. Pack the item securely in its original packaging, including all accessories and documentation.
d. Clearly write the RMA number on the outside of the package.
e. Ship the item back to the address provided by our customer support team. We recommend using a trackable shipping service to ensure the safe return of the product.
f. Once we receive the returned item and verify its condition, we will process your refund.
6. Refunds
Refunds will be issued in the original form of payment used for the purchase. Please note the following:
The refund will be processed within 7 business days after we receive the returned item.
Shipping costs, if any, are non-refundable.
If the item was purchased using a promotional discount or gift card, the refund will be issued based on the amount paid after the discount was applied.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly. Depending on the circumstances, we may offer a replacement, repair, or refund.
7. Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please feel free to contact us using the following information:
Company Name: LAC Healthcare Solutions Location: 10304 Eaton Pl Suite 100, Fairfax, VA 22030, United States Website: www.lac.us Email: legal@lac.us Phone: (703) 904-6308
We are committed to ensuring your satisfaction and will do our best to address any issues you may encounter. Thank you for choosing LAC Health for your medical equipment needs.
