Commercial Accounts Payment Policy
This Payment Policy outlines the terms and conditions for payment applicable to commercial accounts with LAC Healthcare Solutions. This policy complements the Terms and Conditions and ensures that our commercial clients understand their financial obligations and our rights as a service provider.
1. Credit Terms
a. Net Terms
- Commercial accounts may be offered net terms for payment based on a credit review and approval by LAC Healthcare Solutions.
- Standard net terms are Net 30 days from the date of invoice unless otherwise agreed upon in writing.
- For approved accounts, invoices are due in full 30 days from the invoice date. Payment is expected by the due date specified on the invoice.
b. Late Payment and Interest
- Payments not received within the specified terms will be considered overdue.
- A late payment interest of 1.5% per month (or the maximum rate permitted by law, whichever is lower) will be charged on all overdue amounts. Interest will be calculated from the invoice due date until full payment is received.
c. Credit Limit and Review
- LAC Healthcare Solutions reserves the right to set and adjust credit limits based on periodic credit reviews.
- Accounts exceeding the credit limit will have shipments and services suspended until the outstanding balance is paid down below the credit limit.
2. Payment Methods
a. Accepted Payment Methods
- Payments may be made by ACH transfer, wire transfer, company check, or credit card.
- For ACH and wire transfers, bank details will be provided on the invoice.
- Credit card payments may incur a processing fee, which will be disclosed at the time of payment.
b. Payment Allocation
- Payments will be applied first to the oldest outstanding invoice unless otherwise specified by the customer in writing.
3. Collection and Legal Action
a. Collection Fees
- If an account is referred to a collection agency or attorney for collection, the commercial account holder agrees to pay all reasonable costs of collection, including attorney fees and court costs.
b. Legal Action
- In the event of legal action to recover unpaid balances, LAC Healthcare Solutions may pursue recovery of the outstanding amount plus applicable interest, collection fees, and any additional costs incurred.
4. Dispute Resolution
a. Invoice Disputes
- Any disputes regarding invoices must be submitted in writing within 15 days of the invoice date. Disputes should be directed to [billing email address].
- LAC Healthcare Solutions will investigate and respond to disputes within 10 business days. Unresolved disputes will be subject to the arbitration terms outlined in the Terms and Conditions.
b. Arbitration
- Disputes that cannot be resolved through standard dispute resolution procedures will be subject to binding arbitration as described in the Terms and Conditions.
5. Returns and Refunds
a. Return Policy
- Products may be returned within 30 days from the date of shipment if they are defective or shipped in error.
- Non-stock, special order, and drop-ship items are not returnable.
- Return requests must be submitted to [returns email address] and will be subject to our Returns & Cancellations Policy.
b. Refunds
- Refunds for returned products will be issued by physical check or account credit, minus shipping fees and applicable restocking fees.
Retail Customers Payment Policy
This Payment Policy outlines the terms and conditions for payment applicable to retail customers purchasing from LAC Healthcare Solutions. This policy ensures compliance with credit card processors’ requirements and protects our interests.
1. Payment Terms
a. Immediate Payment
- Retail customers are required to make payment at the time of purchase. Orders will not be processed until full payment is received.
b. Accepted Payment Methods
- Payments may be made by credit card (Visa, MasterCard, American Express, Discover), debit card, or PayPal.
- Card details provided must be accurate, complete, and current. Customers agree not to use invalid or unauthorized cards.
c. Payment Processing
- Payment transactions are processed through secure gateways. By submitting payment details, customers authorize LAC Healthcare Solutions to charge the specified amount to their chosen payment method.
2. Fraud Prevention and Security
a. Fraud Monitoring
- Transactions may be subject to fraud monitoring and validation procedures. LAC Healthcare Solutions reserves the right to cancel or hold any order if fraud is suspected.
b. Chargebacks
- Customers agree not to initiate chargebacks without first attempting to resolve the dispute directly with LAC Healthcare Solutions.
- Unauthorized chargebacks will result in the customer’s account being placed on hold and may result in additional fees to recover the disputed amount.
3. Returns and Refunds
a. Return Policy
- Products may be returned within 30 days from the date of shipment if they are defective or shipped in error.
- Return requests must be initiated through [returns email address] and must include proof of purchase and the reason for return.
b. Refunds
- Refunds will be processed within 10 business days of receiving the returned product and will be issued to the original payment method used at the time of purchase.
- Shipping costs are non-refundable except in cases where LAC Healthcare Solutions was at fault.
4. Dispute Resolution
a. Resolving Disputes
- Customers are encouraged to contact [customer service email] with any issues related to their purchase.
- Unresolved disputes will follow the arbitration procedure outlined in the Terms and Conditions.
b. Arbitration
- All disputes arising from retail transactions will be resolved through binding arbitration as described in the Terms and Conditions.
5. Customer Responsibilities
a. Accurate Information
- Retail customers must provide accurate and current information when placing orders. Providing false or fraudulent information may result in order cancellation and account suspension.
b. Compliance
- Retail customers agree to comply with all applicable laws and regulations related to the use of our products and services.
General Provisions
Effective Date: 10/07/2023
Modifications: We reserve the right to modify or update our payment policies as necessary. Any changes will be reflected on this page.
6. Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please feel free to contact us using the following information:
Company Name: LAC Healthcare Solutions
Location: 10304 Eaton Pl Suite 100, Fairfax, VA 22030, United States
Website: www.lac.us
Email: legal@lac.us
Phone: (571) 560-1534
We kindly ask all customers to familiarize themselves with our payment policy before making a purchase. By shopping with Lac, you acknowledge and agree to comply with the terms and conditions outlined in this policy. We reserve the right to modify or update our payment policy as necessary, and any changes will be reflected on this page. Although these policies were made available online at a later date than the effective date, they apply rectroactivley and have always been in place. Thank you for choosing Lac as your trusted provider of medical equipment. We appreciate your business.
Note from CEO, Gabriel Nieves: I will always support and help you with your issues, we will not act aggresivley against any loyal customers, failure to keep this word by any staff member including general counsel should report this immediately to quality@lac.us for immediate review. We are a healthcare organization, and as such the Hippocratic Oath will be the guiding ethical framework. We are committed to ensuring your satisfaction and will do our best to address any issues you may encounter. Thank you for choosing LAC Health for your medical equipment needs.
You can reach me directly at gnieves@lac.us, but please ensure you have exhausted our available support resources or this level of support will be unstustainale.
Please include Subjec Line: ***Immediate Customer Concern for Review***
